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A revolutionary approach to telecom service delivery

Scalable, elastic and 100% US based Network Engineering teams built for high volume, response time, and guaranteed quality driven by SLAs.
A revolutionary approach to managed telecom
Network management

Network management & optimization 

Our service specializes in developing, maintaining, and optimizing telecom networks, including Circuit Migration, Circuit & Network Design, Provisioning & Activation, and proficiency in various vendor systems.

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Service delivery

Service delivery & assurance 

Our services specialize in telecom strategic planning, Program & Order Management, and Service Assurance to uphold service quality and standards.

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Operational efficiency

Operational efficiency 

In the telecom sector, our services improve operational processes by focusing on Order Entry & Integrity to boost efficiency and customer satisfaction, as well as expanding Carrier Access.

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You choose the delivery model that works best for your organization

Our managed delivery models are scalable and focus on delivering desired outcomes.

  Traditional hourly

Leverage our fully managed teams on an hourly basis for short-term projects.

  • No investment in people

  • No investment in benefits

  • No investment in administration

  Price-per-task

Pay a negotiated flat rate per accurately completed task.
  • Never pay for overtime
  • Never pay for rework
  • Satisfaction guaranteed

Experience and expertise in optimizing telecom operations

Lean on our years of experience and broad perspective to conduct an objective assessment of your telecom engineering operation. Our five-step advisory method is packaged to tailor with no pressure to move on to the next step. 

Step 1

Discovery and diagnostic

Wicresoft conducts internal and external interviews, systems reviews, measures customer experience, and reviews process development. 

Our proposals are flexibly designed to walk away with. You may choose to implement internally, with another vendor, or with Wicresoft. That choice is yours.

Step 2

Selection and scope

Should you decide to partner with Wicresoft, the next step is to select from phase-one recommendations according to desired scope and priorities with an agile approach.

Step 3

Implementation and pilot

We take the agreed-upon plan and get to work. Implement, test, refine. 

Step 4

User acceptance, training, and change adoption

Training and user adoption management. Change is impossible without adoption, and people can only adopt what they understand. We'll lead the way. 

Step 5

Operationalization, measurements, adjustments

Operational model with ongoing support. Forward motion and adapt. Success is a constant process. 

Bringing simplicity

Bringing simplicity and efficiency to the complex world of managed telecom

Network management & optimization

Service delivery & assurance

Operational efficiency

The Wicresoft difference

We are reimagining telecom

We're pioneering new strategies and introducing groundbreaking concepts to the sector. By defying traditional norms and adopting unique methods, we're setting a new standard. Discover how we're elevating managed telecom to unprecedented heights.

Download our free eBook, Reimagining Managed Telecom

 

Reimagining managed telecom Ebook

Part of your success

See the impact we had on this Tier 1 Service Provider:

This Tier 1 Service Provider needed to improve service delivery efficiencies for fiber-based enterprise services across three groups:

  • • Order Management
  • • Quality Assurance
  • • Network Compliance
88%
Reduction in error rates

 

50%
Reduction in rework

 

99.5%
SLA compliance

 

We speak your language

 

 

Granite, MetaSolv, Salesforce, Kramer, Amdocs, Convergys, Microsoft, Cisco, Juniper, Alcatel, Neustar, Metro Ethernet, SD-WAN, Clones, etc.

Our managed delivery teams are well-trained on industry platforms and systems, with strong experience in top industry favorites. With 25 years of industry experience, our vast base of multi-disciplinary experts are also able to quickly learn proprietary applications and process flow while adhering to established intervals and service levels.

Mike Chamblin

Michael Chamblin

Vice President |  Wicresoft Managed Telecom Services

Junior Engineering

Investing in the industry

In 2023, we launched our junior engineering program aimed at educating, training, and nurturing the next generation of telecom engineers.

We offer career guidance, mentorship, and practical knowledge to these aspiring engineers to assist them in pursuing opportunities and careers in the telecom sector.

Junior Engineering Photos

Need some guidance? Let's talk!

Schedule a complimentary virtual consultation with our skilled team. Take advantage of our exclusive office hours tailored just for you. Let our experts evaluate your current telecom operations and processes, offering recommendations to enhance efficiencies and lower costs. Don't miss out on this chance to acquire valuable insights and innovative strategies for your business!
Book my free appointment

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Featured insights

Our team of seasoned experts deliver invaluable guidance, tools, strategies, and tips tailor-made for those in the telecom field.

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