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Managed IT services packages
Customized solutions aimed at bolstering your infrastructure's performance and safeguarding its security.
Service Options
Wicresoft offers tailored IT service and support options, including full IT environment management, acting as your IT department, or collaborating as an extension of your team for added capacity, flexibility, and expertise.
While most of our packages work well for a majority of our clients, we can customise a package that meets your needs. Contact us to discuss your specific needs.
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Service Desk Support
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Infrastructure Management
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Security Management
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Standard Security Management
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Standard Security Management
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Enhanced Security Management
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Monitoring
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Backup Management
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Disaster Recovery Management
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Patch Management
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Azure Managed Service
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PLAN PRICING
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Starting at £15* per user/per month
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Starting at £20* per user/per month
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Starting at £25* per user/per month
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* Excludes infrastructure components such as servers, firewalls, and SANs, as support for these assets will be costed separately.
Service level agreements and rapid response
We prioritize support tickets based on urgency, importance, and impact to address critical issues efficiently.
Our experienced team is equipped to offer comprehensive service and triage while ensuring consistent communication with our clients. With an impressive average call back time of 2 minutes, we are committed to maintaining a 99% uptime guarantee.
Tobey Brookes
Service Delivery Manager | Wicresoft UK
Questions about managed IT services & support?
Contact us to discuss your business needs or if you'd like a competitive quote.
Additional services
Unlock the full potential of your business with Wicresoft's extensive array of services and specialised knowledge. Elevate your security measures and optimise your resources by taking advantage of our diverse range of additional services.
- Annual health check
- M365 productivity analysis
- Cyber essentials certification
- Microsoft Teams training & education
- DMARC configuration
- SSL management
- On site or remote engineering days
Performance you can trust
Our responsive team is available to answer calls from end-users and promptly resolve any issues, ensuring minimal downtime for your staff and getting them back to work swiftly.
Beyond the basics
Our Chester, UK based team is focused on exceptional service delivery and end-to-end support. We provide clients with a broad scope of services including:
- 24x7 Network Monitoring
- Pro-active network management
- Managed data backup & recovery
- Managed cloud solutions
- Remote IT helpdesk
- Managed internet connectivity
- Disaster recovery solutions
- IT service continuity solutions
To learn more, see our full portfolio here.
How we support our clients
We use a robust toolkit to support our clients and focus on both proactive and reactive support. Our goal is maximum uptime and customer satisfaction.
Remote monitoring tools
Cutting-edge remote monitoring technology that helps support clients proactively, addressing issues before they even realize there is a problem.
Expert team with trained engineers and solution experts
Our team stays up-to-date with the latest technology and is ready to assist clients with any issues they may encounter with common applications. While many fixes are straightforward, it's reassuring to have our extensive knowledge and expertise available when needed.
Single point of contact
Dealing with IT equipment vendors can be overwhelming for businesses. Partnering with Wicresoft allows you to forget about the technical challenges and take advantage of our connections to secure the best rates on hardware and software.
Need some guidance? Let's talk!
Schedule your free virtual consultation with our seasoned professionals. Exclusive office hours are reserved especially for you. Our specialists will review your current IT strategy, offering key recommendations to enhance your setup. Don’t miss out on the chance to gain essential insights and fresh, innovative approaches to your strategy!
FAQs
What security measures does Wicresoft Managed IT Services have in place?
What is your pricing model?
Our pricing model is transparent and flexible, designed to match your specific needs. We offer various plans, including fixed, tiered, and custom solutions, ensuring you only pay for what you need.
How fast is your response time?
We pride ourselves on our fast response times. Our help desk is available 24/7, with initial response times typically within an hour during normal business hours. For critical issues, we prioritise immediate action.
What services are included in my agreement?
Our agreements clearly outline services provided. Typically, exclusions may include third-party software costs, hardware not covered under the agreement, and services outside the scope of the managed IT services, such as extensive custom development projects.
Is your help desk outsourced or in-house?
Featured insights
Our team of experts share insights, resources, best practices, and advice to help you bring efficiency to your IT strategy
The top 3 cyber security measures companies overlook (and how to fix them!)
