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Managed IT Services & Support

Stay focused on the things that matter most.

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Not every business has IT as its core function, even if IT is a mission-critical component of your business’ success.

Wicresoft provides a range of IT service and support options to suit the specific needs of your organisation. This could mean fully managing your IT environment and acting as your IT department or collaborating with you to work as an extension of your in-house team, providing additional capacity, greater flexibility or additional knowledge, skills and experience.

Service options

Wicresoft offers tailored IT service and support options, including full IT environment management, acting as your IT department, or collaborating as an extension of your team for added capacity, flexibility, and expertise.

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Outsourced IT support

Wicresoft provides outsourced IT support for organizations without in-house resources, ensuring the availability of IT infrastructure and subscriptions according to SLA.

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Augmented IT support

Augmented IT Support collaborates with your nominated IT professionals, offering complementary services. Wicresoft provides additional capacity, flexibility, and expertise as needed.

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Managed services

Managed Services expand on IT Support, offering a wider range of proactive services for organizations.

Service Levels
3 LEVELS TO CHOOSE FROM

Managed IT services & support

We provide comprehensive Managed IT services and support to enhance IT processes and assist organisations in staying ahead of cyber threats.

Our team of expert managed IT services professionals is here to support your organisation with all of your IT needs.

* Excludes infrastructure components such as servers, firewalls, and SANs, as support for these assets will be costed separately.

Basic

Starting at £15 per user/per month

Our team is here to assist you with resolving common IT-related issues and ensuring that your systems are always up to date.

See what is included

Standard

Starting at £20* per user/per month

Our service not only includes all the features of our basic managed IT package but also provides organisations with backup for critical systems and disaster recovery management.

See what is included

Premium

Starting at £25* per user/per month

Our premium service includes advanced security management, disaster recovery management, patch management, and Azure managed service.

See what is included
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Additional services

Unlock the full potential of your business with Wicresoft's extensive array of services and specialized knowledge. Elevate your security measures and optimise your resources by taking advantage of our diverse range of additional services.

  • Annual health check
  • M365 productivity analysis
  • Cyber Essentials Certification
  • Microsoft Teams training & education
  • DMARC configuration
  • SSL management
  • On site or remote engineering days

 

Performance you can trust

Our responsive team is available to answer calls from end-users and promptly resolve any issues, ensuring minimal downtime for your staff and getting them back to work swiftly.

2 min.
Average call response time

 

95%
First time fix rate

 

99.9%
Uptime guarantee

 

Beyond the basics

Our Chester, UK based team is focused on exceptional service delivery and end-to-end support. We provide clients with a broad scope of services including:

  • 24x7 Network monitoring
  • Pro-active network management
  • Managed data backup & recovery
  • Managed cloud solutions
  • Remote IT helpdesk
  • Managed internet connectivity
  • Disaster recovery solutions
  • IT service continuity solutions

To learn more, see our full portfolio here.

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How we support our clients

We use a robust toolkit to support our clients and focus on both proactive and reactive support. Our goal is maximum uptime and customer satisfaction.

Remote monitoring tools

Cutting-edge remote monitoring technology that helps support clients proactively, addressing issues before they even realize there is a problem.

Expert team with trained engineers and solution experts

Single point of contact

Need some guidance? Let's talk!

Schedule a complimentary virtual consultation with our experienced team. Take advantage of our dedicated office hours designed exclusively for you. Our team of experts is here to assist you in finding the perfect solutions for your IT needs. Don't miss out on this opportunity to gain valuable insights and discover innovative ideas to enhance your strategy!

Book my free appointment

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FAQs

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